Democrats Mismanaged Email: Worse than I Thought

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The other day, I blogged about the bad mailing list practices at democrats.org. When you try to unsubscribe from their mailing list, they hold your request until you complete a verification process. That violates the CAN-SPAM law, which requires a one-click unsubscribe. What's worse, I never got the email messages containing the confirmation code, making it impossible to stop their mailings.

And now, the saga continues.

Over 24 hours after I submitted my unsubscribe request, the email with my confirmation code arrived. It said:

To: chip [at] unicom [dot] com
From: "Democrats.org " <partybuilder [at] dnc [dot] org>
Subject: Unsubscribe Confirmation Code

Below you will find your mailing list unsubscribe confirmation code.
Please copy this code into the form in your web browser to fully
unsubscribe from this mailing list.

   Confirmation Code: 6737

Thank you!

You might think that's good news, but it's not. Yes, I now had a confirmation code, but I couldn't do anything with it. Notice there isn't a link in the email. They expected that I'd kept the browser window open all this time (over a day) so that I could plug in the received code.

It doesn't help to go back to the web site and restart the process, confirmation code in hand. That's because the system regenerates a new confirmation code each time, rather than remembering that it's already created one for your email address. So, although I was able to get to the page where you enter the code, the code I had was now rejected.

I've used the feedback form at the democrats.org web site to report the problem. I'll let you know if I receive any response.

The democrats.org mailing list mismanagement presents a high risk for unstoppable, unwanted email. Until democrats.org switches to an unsubscribe mechanism in compliance with the CAN-SPAM law, I'd be very wary of sharing my email address with any Democratic candidate or organization.

Comments

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democrats email (mal)practices

Don't worry over not getting the confirmation code in time to use it: It will not be acted upon in any event. I've kept a window open and entered the required code repeatedly now, with the same result: still more unwanted email.