Lowe's: Spamming Home Improvement


No spam, LowesLink: Letter from Lowe's (95KB scanned image).

Lowe's spammed Dave Lugo with unsolicited email. Dave complained, because he never gave Lowe's permission to email him. Instead, Lowe's probably acquired Dave's email address through means such as web scraping or e-pending. Lowe's responded to Dave, pretty much saying, "Our shit doesn't stink."

Here is the problem: Lowe's acquired Dave's address, but they never acquired Dave's permission. Lowe's performed a mass emailing to people without ever having their permission, and that, my friends, is spam. What's worse, not only is Lowe's email campaign unethical, it is outright illegal in many states.

This gives the potential Lowe's customer pause to consider. First, Lowe's is in denial regarding their offensive marketing policies. Second, they stand firmly behind their "opt-out spam" policy. Finally, they engage in unethical--and possibly illegal--marketing practices. If the cost of doing business with Lowe's is more spam in my mailbox, then I think I'll shop elsewhere.


Comments have been closed for this entry.

re: Lowe's: Spamming Home Improvement

That's very sad. I actually enjoy shopping at Lowe's (and there's a real convenient one right by where I live).

In my mind, right now I'm weighing the consequences of lots of unwanted mail vs. the benefit of having an open and clear conduit for people to reach me.

Doing the blog thing is an experiment in personal PR. Part of that is making myself easily available for networking opportunities (i.e. one click for email between potential clients and me)

I have a reasonably strong system in place for handling my constantly filling inbox: spam busting: SpamAssassin + Cloudmark + Outlook Filters.

I don't get false positives very often, and when I do, it's almost always newsletters or digests that I subscribe to.

More importantly: there's inbox handling. I'm proud to say that right now, my inbox has zero messages in it (even though I probably get about 200 a day). Dealing with the messages you get (by either deleting, responding with one sentance, or putting on the pile of Todos) creates a state of simplicity that's ramped up my productivity big time.

I'm blabbering.

At any rate, right now I have the "scraper-proof" email address on my blog (even though those are getting circumvented, now), but I think on principle I will switch it to a clickable link.

I'll deal with the mountains of spam as they come.

Another step is to publish my cell-phone number and always-on gps locator (so you can find me at all time), but that's an entirely different beast, privacy issues aside.

re: Lowe's: Spamming Home Improvement

I hear you! I am rallying against Lowe's for another matter: the unethical discrimination of its employees. It seems as if to cut payroll, Lowe's abuses its "we can fire you for any reason at any time" policy, chooses hardworking honest employees and fires them without warning for reasons entirely untrue, probably reasons they pull out of a hat (just because they probably feel they have to have a reason). Time and again I see good people get fired from there out of the blue, leaving with tarnished reputations from ridiculous accusations, and they ruin people's lives that way. I was a devout hard worker in the garden section, full time, and I was well respected and gave it my all. Then one day, just after studying hard and earning my gardening certificate, management pulled me from a busy day to tell me they found in my background check that I "must have marked the wrong box" when I answered a question about if I had any misdemeanors. They fought hard against me when I tried to draw unemployment, but I won, because the State found that they were unjust in letting me go. The situation maddened about five other employees into quitting. A good friend of mine who worked there just told me they fired her out of the blue, and the reason they gave her was that they were told it wasn't her urine she used in her drug test. Knowing the situation, for her to do that was impossible! Lowe's simply is callous, and every employee is simply a number to them, and they get rid of people as they see fit with no regard to the truth, their performance, or the employee's reputation. DON'T SHOP AT LOWES!!! Please tell others!!!!! Thanks for taking the time to read this.

re: Lowe's: Spamming Home Improvement

Oh, another thing: it turns out that that friend of mine who was fired from Lowe's because they said her urine wasn't hers.....they said her urine was "inconsistant with that of a human."

re: Lowe's: Spamming Home Improvement

I don't know about not shopping at Lowes they're a reasonably good company as far as customer satisfaction and they stand behind the customer 100% unlike Home Depot. But the treatment of the company's employee by the public is a whole nother animal.

I find now aday constomer service is getting harder everydayand the consumer almost impossible to please. The modern consumer wants everything free and the word compensation must have been learned at birth. How can you look in the mirror and respect yourself

Sure the Lowes employees want to give the customer full service but when the consumer speaks to the employees as if the are beneath them well its really uncalled for. Seeing that contrary to popular belief some skilled employees make a very good salary and should be respected for their product knowledge and not the surroundings.

When I first started at Lowes I was very happy to serve the public. I was even employee of the year in the district. But as the years have gone by the public has either become meaner or just PMS all the time, and yet we still serve them with a smile.

Even when the customer comes into the store for heavy merchandise unprepared with no cart. I can see me now going to the grocery store and stoping a employee in the aisle to say, Hey load me two loafs of bread, eggs and bacon and meet me at customer service. Now I tell you that doesn't make sense does it? Lowes is a Self Home Improvment Company yet and still we cater to the public.

To sum this up Respect Lowes in the efforts that they provide you with in our daily task to preform customer service. Stop looking to down rate us because we want to get a message to you about taking care of your needs. Don't be so petty and nit picky finding ways to down rate us. Unwanted e mail please I see you have time to write and complain to the world.

re: Lowe's: Spamming Home Improvement

This is a heartwarming story about the bond formed between a little girl and some construction workers.

A young family moved into a house next door to a vacant lot.

One day a construction crew turned up to start building a house on the empty lot.

The young family's 5-year-old daughter naturally took an interest in all the activity going on next door and started talking with the workers.

Her mom didn't mind that she took such an interest and that the workers took an interest in her also, because she always kept an eye on her daughter's whereabouts.

The little girl hung around and eventually the construction crew, all of them gems-in-the-rough, more or less adopted her as a kind of project mascot.

They chatted with her, let her sit with coffee and lunch breaks, and gave her little jobs to do here and there to make her feel important.

At the end of the first week, they even presented her with a pay envelope containing a dollar.

The little girl took this home to her mother who said all the appropriate words of admiration and suggested that they take the dollar pay she had received to the bank the next day to start a savings account.

When they got to the bank, the teller was equally impressed with the story and asked the little girl how she had come by her very own pay cheque at such a young age?

The little girl proudly replied, "I worked all last week with a crew building a house."

"My goodness gracious," said the teller, "and will you be working on the house again this week, too?"

The little girl replied, "I will if those useless sons-a-bitches at Lowe's ever bring us some fucking drywall that's worth a shit!"